Terms and Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
This website is owned and operated by Accuracy International Ltd, P. O. Box 81, Portsmouth, Hampshire, PO3 5SJ, England, UK.
Registered office: Belmont House, Station Way, Crawley, West Sussex, RH10 1JA.
VAT number: GB 861 4607 24
Company registration number: 537 5397
Tel +44 (0) 2392 671225
Placing an order
When you place an order with us for official merchandise, through our e-commerce website, you are making an offer to buy goods. Once the goods have been selected and placed in the “basket” you can “checkout” and will be taken to a secure payment site – SagePay.
We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contract between us.
All prices indicated are stated in GBP Pounds Sterling and exclude any VAT or sales taxes and all delivery costs. VAT will be charged at the rate prevailing in the UK at the point of sale. Delivery costs vary by destination and a full table is listed below and on our website under the heading “shipping charges”. VAT is chargeable to all UK and EU Countries. Billing and shipping addresses must match for orders to be processed.
VAT refunds for VAT registered customers
If you are a VAT registered customer in another EU Member State, Accuracy International Ltd can refund your VAT. In order to receive a VAT refund for your order, we require a copy of your VAT registration certificate or another proof of your VAT registered status, which shows the registered business address and registered VAT number. When requesting a refund, please send a copy of this document and a copy of the relevant order / invoice that the VAT refund refers to, to the following address;
Accuracy International Ltd – VAT refund Dept.
P.O. Box 81, Portsmouth, Hampshire, PO3 5SJ, England , UK
Custom and Import Charges Disclaimer
Any customs or import duties are levied once the package reaches the destination country. Additional charges for customs clearance would have to be borne by the recipient; we have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information.
Once your order has been processed, your order will be dispatched by Royal Mail Standard Surface or Airmail. Please allow 7 to 12 business days for delivery. The shipping charges are tiered by the total weight of the order and include postage and packaging.
|Weight of shipment||0-1000 grams||1001-1500 grams||1501 – 2000 grams||2001 – 3000 grams||3001- 6000 grams|
|Inside EC (26 countries)||£8.00||£10.00||£18.00||£32.00||£45.00|
|Outside EC / Rest of World||£15.00||£22.00||£28.00||£38.00||£48.00|
ONLY AUTHORIZED DISTRIBUTORS MAY SELECT THE “AUTHORIZED DISTRIBUTOR – PICK UP” SHIPPING OPTION
Cancellation and Returns
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this please email us at firstname.lastname@example.org or write to us.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
Please enclose a copy of the "invoice and packing list" in the return that states your order number. Any refund will be made to the card that was used in the original purchase.
If you cancel, you must return the goods to us at your own expense and they must be adequately packaged to protect against damage and returned in a re-saleable condition. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described.
If there is a problem with your goods, please contact us within 30 days of ordering. We will deal with the matter in accordance with your legal rights.
Please contact us by email at email@example.com or telephone us on +44 (0) 2392 671225 to arrange an "RMA" number (Return Merchandise Authorisation) and details of where they should be shipped for inspection before a determination can be made as to the state of the product.
Claims can be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team at firstname.lastname@example.org
Under no circumstance will Accuracy International reimburse (or provide credit) for return shipping costs incurred by the customer without prior authorisation “RMA” (Return Merchandise Authorisation) and arrangement from Accuracy International as to how the return should be handled.
To obtain an “RMA”, please email us at email@example.com or telephone us on +44 (0) 2392 671225. You must make this request within 30 days of receiving the shipment. You will be notified when your return is received at our facilities and if you have requested a refund, please be advised that returning funds usually take 7-10 business days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
Please enclose a copy of the "invoice and packing list" with the return. Any refund will be made to the card used for the original purchase.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
These terms were last changed on 30th September 2015.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.